The customer will be provided with a Proof Email, and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form or signify approval by email to Circle Media. Any invoice queries must be submitted by email within 14 days of the invoice date.
Accounts which remain outstanding for 30 days after the date of invoice, will incur late payment interest charge of 5% on the outstanding amount from the date due until the date of payment. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Circle Media. Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit Card or cash. Publication and/or release of work done by Circle Media on behalf of the client, may not take place before cleared funds have been received.
The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/signoff on the final design strategy.
All projects include 3 Revision Rounds. Should extra revision rounds be required a separate quotation will be supplied accordingly. The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost
Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PSD OR AI), PRINT READY JPEG & PDF and Ms Word in case of Letterheads. Open files supplied for printing purposes only. No editing by The Client will be possible unless Adobe Photoshop and/or Illustrator is used.
Errors & Omissions:
Circle Media is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Circle Media is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorised representative is required on all artwork prior to release for printing, digital publication, or other implementation.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Circle Media will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Circle Media within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Circle Media offers a limited hosting services through an out-sourced virtual server. Circle Media does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.
Circle Media may request that clients change the type of hosting account used if that account is deemed by Circle Media to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on Circle Media’s virtual server are due at the commencement of any period of service and are non-refundable.
Fees due to third party hosting organisations are the responsibility of the client and Circle Media are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.