terms & conditions

1. Acceptance of these terms

By accessing or using the Circle Media website, submitting an enquiry, or engaging us for services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or our services.

Where a signed proposal, quotation, service-level agreement or other written agreement applies to a project, it takes precedence over these terms to the extent of any conflict.

2. Our services

Circle Media provides creative, branding, website, digital marketing and related professional services. The scope, deliverables, timings, fees and responsibilities for a specific project will be set out in the relevant written quotation, proposal or agreement.

Any examples, descriptions, timelines or pricing on this website are indicative only and do not constitute a binding offer.

3. Quotations, fees and payment

Quotations remain valid for the period stated in them. Work begins only once we have received the required written approval and deposit, unless agreed otherwise in writing.

• Fees, payment milestones and any third-party costs are set out in the approved quotation or agreement.
• Deposits are non-refundable once work has commenced, except where required by law or agreed in writing.
• Final deliverables, website launch, transfer of applicable rights or handover may be withheld until all outstanding amounts have been paid in full.
• Late payments may pause work and affect delivery dates.

4. Client responsibilities

You are responsible for providing accurate information, timely feedback, approvals, content, assets and access needed for us to deliver the agreed work. You confirm that you have the necessary rights, permissions and licences for all materials you supply.

Delays in receiving information, feedback or approvals may extend timelines. Additional work outside the agreed scope may require a revised quotation and timeline.

5. Revisions and changes

The number and type of revisions included in a project are set out in the relevant quotation or agreement. Requests that materially change the approved brief, scope, deliverables or direction may be treated as additional work and quoted separately before we proceed.

6. Intellectual property

Circle Media retains ownership of its pre-existing materials, processes, concepts, tools, templates, working files and intellectual property. Subject to full payment, you receive the rights to the final approved deliverables stated in your agreement.

Unless expressly agreed in writing, working files, source files, unused concepts, licences, stock assets, fonts, plugins and third-party materials are not transferred. Their use remains subject to the relevant third-party licence terms.

We may display completed work in our portfolio, case studies, awards submissions and promotional material, unless otherwise agreed in writing.

7. Website hosting and third-party services

Websites and digital services may rely on hosting providers, platforms, plugins, payment gateways, analytics tools and other third parties. Their services are governed by their own terms and policies. We are not responsible for third-party outages, changes, security issues or discontinued products outside our reasonable control.

Ongoing maintenance, hosting, updates, backups, security monitoring and support are provided only where expressly included in an active agreement.

8. Website use

You may use this website for lawful purposes only. You must not attempt to interfere with the website, access restricted areas without permission, introduce malicious code, misuse our content, or use the site in a way that infringes another person’s rights.

9. Disclaimer and limitation of liability

We take reasonable care to keep our website and services accurate and available, but provide them on an “as is” and “as available” basis to the extent permitted by law. We do not guarantee that the website will always be uninterrupted, error-free or free of harmful components.

To the maximum extent permitted by law, Circle Media will not be liable for indirect, incidental, special or consequential loss, including loss of profit, data, business or opportunity. Our total liability arising from a specific service engagement will not exceed the fees paid to us for that engagement during the six months immediately preceding the event giving rise to the claim.

10. Privacy

Our handling of personal information is explained in our Privacy Policy. By using our website or services, you acknowledge that we may process personal information in accordance with that policy and applicable law.

11. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the South African courts, unless applicable law requires otherwise.

12. Changes to these terms

We may update these terms from time to time. The current version will be published on this page, and the “Last updated” date will show when it was most recently revised.

13. Contact us

For questions about these Terms and Conditions, please contact Circle Media through our contact page.